Frequently Asked Questions

Using the wrong grind size can significantly impact the taste of your coffee:

Too Coarse: Can result in under-extraction, leading to weak, sour, and watery coffee.

Too Fine: Can lead to over-extraction, resulting in bitter, harsh, and muddy-tasting coffee.

While we take care to grind your coffee just before shipping, pre-ground coffee will lose its freshness more quickly than whole beans. We recommend storing pre-ground coffee in an airtight container in a cool, dark place and using it within a couple of weeks for the best flavor.

Yes, coffee does lose its freshness over time, similar to other items in your pantry. Sealed in the bag, whole bean coffee has a much longer shelf life. Once opened and exposed to air, it starts to lose its vibrant flavors and aromas. Grinding your coffee further accelerates this process by exposing more surface area. Don’t worry about freezing or refrigerating your coffee. These methods can actually introduce moisture and odors that negatively impact the taste. For optimal freshness, store your coffee as whole beans in a sealed, airtight container, away from direct sunlight and heat.

While we do purchase some organic beans, many small farms are not able to go through the process of becoming certified organic. We believe in purchasing the best beans that are ethically sourced.

All over the world! We purchase our coffee through coffee brokers who work directly with farmers to source and ship coffee. We regularly roast coffee from Africa, Indonesia, and Central America.

Mineral content, chlorine, and other chemicals can all effect the way your coffee will taste. If you don’t enjoy drinking your tap water, we wouldn’t recommend using it for brewing coffee.

Coffee is much like tea in that there are ideal temperatures to brew to get the most flavor. Having consistent water temperature for hot coffee between 195 and 205 is ideal. If you boil your water, let it rest for 30-60 seconds. This will ensure a more balanced and nuanced cup.

Always weigh your beans when brewing coffee. Depending on the roast color, the weight of one tablespoon of beans can vary up to 10%. Weighing your beans is the most precise way to ensure you are using a consistent amount of coffee every time.

We recommend using a brew ratio of 15:1-17:1 for coffee and 4:1-5:1 for espresso (fluid ounces of water to weight in ounces of coffee). Start here and find what tastes good to you.

Our most up-to-date hours can be found on our store pages.

Witherspoon Cafe
Nassau Cafe

We do not accept orders over the phone. Advanced orders may be placed through Toast.

Witherspoon
Nassau

Complete our booking request form for consideration. Our booking manager will get back to you if they’re interested in offering you a performance date.

Complete our booking request form for consideration. Our curator reviews the work about 4 times a year. If they’re interested in offering you a show, they will reach out to you.

Yes! You may place that order online and a staff member will be in touch to confirm your order details.

Catering Order Form

We are always on the hunt for new members to our team of baristas and prep cooks. Please check out our Careers page for more information and link to application.

We roast and ship four days a week. Typically orders are fulfilled within 2-3 business days from placing the order.

We ship to the continental United States. At this time, we are unable to offer shipping to Alaska, Hawaii, and internationally.

Our full refund policy can be found here.

We do not accept any consumables, including coffee, for returns. If there is an issue with your order, please reach out and we will make it right.

Please contact our customer support for assistance.

We do not charge a restocking fee, however return shipping must be provided and paid for by the customer.