Frequently Asked Questions
Is your coffee organic?
While we do purchase some organically grown coffee, we are not a Certified Organic roasting facility, and so we cannot advertise our coffee as such.
Where do you buy your un-roasted coffee?
All over the world! We purchase our coffee through coffee brokers such as Royal Coffee, who work more directly with coffee farmers. Coffee is then stored closer to our roasting facility and delivered when we’re ready for the next batch. We roast coffee from Central America, Indonesia, and Ethiopia - to name a few!
What is the best way to store my coffee?
Coffee should be stored in a dry area, away from sunlight and in an airtight container.
How long should I keep my coffee?
Coffee should be preferably consumed within two weeks of the roast date.
Where else can I buy your coffee?
Check out our customer list for a complete list of our wholesale clients.
How often do you roast?
We roast and ship every Monday, Wednesday and Friday!
Where are you located?
When are you open?
Monday - Thursday6:30am to 7:00pmFriday - Saturday6:30am to 8:00pmSunday7:00am to 7:00pm
Sunday - Saturday7:00am - 5:00pm
Can I call in my order?
No. We do not take call in / phone orders.
Can I perform music in the cafe?
Complete our booking request form for consideration. Our booking manager will get back to you if they’re interested in offering you a performance date.
Can I display my artwork in the cafe?
Complete our booking request form for consideration. Our curator reviews the work about 4 times a year. If they’re interested in offering you a show, they will reach out to you.
How do I place a catering order?
You have 3 options: Complete our catering order form online, call the cafe, or place the order in person. Filling out the catering order form online is the preferred method. We will always call you back, confirm the order, and answer any questions you may have.
Are you hiring?
We are generally conducting interviews and hiring for baristas and cooks throughout the year. You may apply online or complete a paper application in our cafes. If we are interested in offering you an interview, we will reach out to you!
Shipped Online Orders
What are my shipping options?
We offer $4.95 shipping via UPS Surepost for orders over $40. UPS Ground & UPS 2nd Day Air are also available. UPS shipping costs will be displayed during checkout.
Due to a very high number of lost & delayed packaged we are no longer offering shipping via the United States Postal Service (USPS).
When will my order ship?
- Orders placed Thursday through Sunday will Roast and Ship on Monday.
- Orders Placed Monday will Roast and Ship on Tuesday.
- Orders Placed Tuesday & Wednesday will Roast and Ship on Thursday.
I bought something online, can I return it to your store?
No. If you purchased something online and you’re not satisfied or have to exchange a t-shirt, please contact our customer service at 609-430-2821 x1 and we can help direct you to the right place. Please don’t return or exchange items in our cafe.