Small World Coffee

What Makes A Worldling?

By Jacqui | Thursday, January 26th, 2012 at 9:15 am

Tuc (front right) has trained generation after generation of our worldlings!
This week on the Small World blog, our lead trainer and SWC veteran of many years, Tuc, shares his insight into the worldling culture.  Generations of worldlings have been raised at the hem of Tuc’s red apron, giving him a unique perspective of what it takes to be a part of our stellar crew.  What makes a worldling?  Tuc explains…

“As lead trainer at SWC I have had the privilege of introducing several hundred people to the cafés culture.  The initial meeting begins the same way. “Hello, my name is Tuc. As far as I am concerned you are from Mars and having just landed on Planet Small World, I don’t expect you to know the language, geography, or culture. Over the next few sessions we will work towards orienting you and making your brain bigger.”

One comment people make as to why they want to work at SWC is, “it always looks like you are having so much fun.” I agree with this observation, with one caveat. My definition of fun involves washing dishes, cleaning bathrooms, multiple face to face transactions, making coffee drinks under pressure, and the myriad tasks which go into delivering hospitable service. The skill sets are simple; the excellence is found in the details.
A common question people ask when asking for an application is, “what does it take to get a job here? A gentleman asked if he needed to be a hipster to work at SWC. I replied, “it isn’t necessary, but having hips does make moving around to serve people easier.”

There is a stereotype of the coffee house worker as being an aloof hipster, snobbish regarding the ‘right way’ to brew or drink coffee. I have traveled to many other coffee shops around the country. I can remember a few which had outstanding product, but the qualities of the service I received, both positive and negative, have left a more lasting impression. If I had to gauge what was the common feature of the good experiences it was the staff appeared actively engaged in what they were doing.

So what does it take to be a Worldling?

Empathy, patience, initiative, and awareness are all qualities which are necessary to not only perform the job, but thrive in it.We can teach someone how to wash dishes, ring through orders, and make coffee, but the ability to listen, keep ego in check, and take satisfaction through making another persons day a little bit better comes from an individual’s personality.”

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